Our company is characterised by a principle that is stated in the European social charter [community charter of the fundamental social rights of workers]: It enables all citizens of the signatory States access to comprehensive health care – independent of income and state of health. In order to live up to this principle, the health care systems in the EU are to a large extent publicly funded.
The German health care system has the following outstanding features compared internationally: Nowhere else in Europe is there a dual system of private (PHI) and statutory health insurance (SHI). One can in essence only find a structured SHI system with free choice of health insurance company (right to freely select the health insurance company) in the Netherlands and Switzerland. In this respect, the German health system differs from the tax-financed state health system in Britain, which provides the population access to health services that are largely free of charge. According to the World Health Organisation, healthcare expenditure in Britain amounts to 9.8 percent of the country’s gross domestic product (2016), which is lower than Germany (11.1 percent of GDP). Private healthcare expenditure in Britain is at the same moderate level as in Germany. The statutory health insurance plays a dominant role in the German health care system: Some 90 percent of the population are insured through the SHI.
For 125 years the AOK has stood for reliable service and comprehensive health care as one of the largest health insurances in Germany.
The AOK looks after over 25 million people – almost one third of the population in Germany. Around 61,000 employees guarantee an efficient service in 1,380 branches. With about 35 percent market share, the AOK is one of the largest health insurance companies in the statutory health insurance.
And: The AOK is more than a health insurance company. It guarantees optimum health care in case of illness and provisions comprehensive offers with regard to prevention.
Source: https://en.zuwanderer.aok.de/home/staying-healthy-in-germany/health-care-for-you-in-germany/health-insurance-in-germany/
The electronic health card (AOK health card)
Unlike in Britain, people in Germany have access to an electronic health insurance card. The AOK health card is the key to a wide range of services offered by doctors and hospitals. It has a chip, which has your insurance data stored on it. These include, for example, name, date of birth, gender and address. A passport photograph protects against misuse. In addition, details regarding the health insurance – such as health insurance number and insurance status – are included. Each of your co-insured family members receives their own AOK health card. Simply present the health card each time your visit the doctor or also in hospitals and the services received are directly settled with the AOK.
Source: AOK – The Health Card
AOK International Service
AOK service phone in English language
AOK service hotline in English
Telefon: 0800 7242372
From Monday to Wednesday: 8.30 – 17.00
Thursday: 8.30 – 18.00
Friday: 8.30 – 16.00
AOK service phone in French language
Service téléphonique AOK en français
Telefon: 0800 7242374
Du lundi au mercredi: 8.30 – 17.00
Jeudi: 8.30 – 18.00
Vendredi: 8.30 – 16.00
AOK service phone in Romanian language
AOK-telefon de relaţii pentru clienţi în limba română
Telefon: 0800 7242369
De luni până miercuri: 8.30 – 17.00
Joi: 8.30 – 18.00
Vineri: 8.30 – bis 16.00
AOK service phone in Russian language
Сервисный телефон AOK на русском языке
Telefon: 0800 7242370
С понедельника по среду: 8.30 – 17.00
Четверг: 8.30 – 18.00
Пятница: 8.30 – 16.00
AOK service phone in Spanish language
Servicio de atención telefónica de AOK en español
Telefon: 0800 7242371
De lunes a miércoles: 8.30 – 17.00
Jueves: 8.30 – 18.00
Viernes: 8.30 – 16.00
AOK service phone in Turkish language
Türkçe AOK Servis Telefonu
Telefon: 0800 7242211
Pazartesi – Çarşamba arası: 8.30 – 17.00
Perşembe: 8.30 – 18.00
Cuma: 8.30 – 16.00
AOK service phone in Polish language
AOK Telefon serwisowy po polsku
Telefon: 0800 7244625
Od poniedziałku do środy: 8.30 – 17.00
Czwartek: 8.30 – 18.00
Piątek: 8.30 – 16.00
Documents for download
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