Violence against Women helpline

The helpline – advice and help for women

Welcome! The “Violence against Women” helpline is a nationwide advisory service for women who have experienced or are still experiencing violence. On 08000 116 016 and via online advice, we support people of all nationalities, with and without disabilities – 365 days a year, around the clock. We also advise relatives, friends and specialists anonymously and free of charge.

The “Violence against Women” helpline – support for women in need

365 days a year, around the clock available free of charge: The helpline “Violence against Women” offers those affected for the first time the opportunity to get anonymous, competent, safe and barrier-free advice at any time. Qualified counsellors are on hand to help those seeking help confidentially and, if necessary, refer them to local support, for example to a women’s advice centre or a women’s shelter nearby. Accessibility and multilingualism ensure access for women with disabilities and little knowledge of German. The helpline is also available to relatives, friends and specialists for questions and information.

The year 2019 in numbers

77,200 contacts
44,700 consultations
24,700 consultations for people affected by violence
7,500 consultations for supporters
1,900 consultations for specialists
7,500 consultations in more than 17 different foreign languages
22,300 referrals as part of the pilot function
604,000 flyers, posters and other information materials
285,000 website visits

The team

Around 80 employees work on the “Violence against Women” helpline – advisors, department heads, administrative specialists and management staff. They all help to ensure that advice is available around the clock, 365 days a year.

Multilingualism

With the help of interpreters, telephone advice on the help line can take place around the clock in 17 foreign languages. Many multilingual specialists work in the intercultural team of advisors who can also advise directly in a foreign language.

Advice is available in the following languages ​​of the European Union via the help line:

– Bulgarian
– English
– French
– German
– Italian
– Polish
– Portuguese
– Romanian
– Serbian
– Spanish

Sources:
https://www.hilfetelefon.de/das-hilfetelefon.html
https://www.hilfetelefon.de/das-hilfetelefon/beratung/beratung-in-17-sprachen.html
https://www.hilfetelefon.de/fileadmin/content/04_Materialien/1_Materialien_Bestellen/Jahresberichte/2019/Hilfetelefon_Gewalt_gegen_Frauen_Jahresbericht_2019_barrierefrei.pdf

Opening hours

Documents for download

Information flyer “Help with Violence against Women”
The multilingual flyer contains information in German, French, English, Turkish, Russian, Polish, Arabic and Farsi / Dari.
https://www.hilfetelefon.de/fileadmin/content/04_Materialien/1_Materialien_Bestellen/Flyer/100x210_mehrsprachiger_Informationsflyer_barrierefrei_2019.pdf

Fold-out flyer with 17 languages
The multilingual flyer contains information in Albanian, Arabic, Bulgarian, English, Chinese, German, French, Italian, Kurdish (Kurmanji), Farsi / Dari, Polish, Portuguese, Romanian, Russian, Serbian, Spanish, Turkish and Vietnamese.
https://www.hilfetelefon.de/fileadmin/content/04_Materialien/1_Materialien_Bestellen/Klappflyer/2018/105x420_BFZ_Klappflyer_11_Spalten_barrfrei1118.pdf

Annual report 2019 of the helpline “Violence against Women”
https://www.hilfetelefon.de/fileadmin/content/04_Materialien/1_Materialien_Bestellen/Jahresberichte/2019/Hilfetelefon_Gewalt_gegen_Frauen_Jahresbericht_2019_barrierefrei.pdf