| Pôle Emploi is a public administrative establishment (EPA) responsible for employment in France. Created on December 20, 2008, it is the result of the merger between the National Employment Agency (ANPE) and the Association for Employment in Industry and Commerce (Assedic). Pôle Emploi is a stakeholder in the Public Employment Service (PES) in the territories, led by the State in order to ensure the best possible coordination of the actors in charge of employment policy and their partners.
The objective of the PES in the territories is to develop employment and secure professional transitions, in particular for the benefit of the most vulnerable groups in the labor market. Placed under the authority of the regional prefects, it brings together the main operators responsible for the implementation of employment policies at the territorial level, the first of which are Pôle Emploi, the local missions and organizations specializing in the professional integration of people with disabilities.
Its role is, on the one hand, to compensate job seekers and assist them in returning to work; and on the other hand, guide companies in their recruitments. This is the mission of 54,500 agents, mobilized on a daily basis to anticipate trends, innovate and bring together key players and relays in the field.
As the leading player in the labor market in France with 55,000 employees, more than 900 local branches and relays as well as a network of partners across the country, Pôle Emploi works on a daily basis to facilitate the return to employment of applicants and offer businesses solutions tailored to their recruitment needs.
Six essential missions
1 / Welcome and support
We welcome, inform and guide all people – whether or not they are already employed – in the search for a job, training, professional advice, mobility assistance or social and professional integration.
2/ Prospect and connect
An expert in the labor market whose development it closely follows, Pôle Emploi collects offers from companies, advises them in their recruitments and puts them in touch with applicants.
3/ Check
We keep the list of job seekers up to date in order to ensure the control of the job search in France.
4 / Compensate
We compensate beneficiaries on behalf of the organization managing the unemployment insurance scheme and on behalf of the State.
5 / Control the data
We collect, process and make available to our audiences a large set of data relating to the labor market and jobseeker compensation.
6 / Relaying public policies
Pôle Emploi implements all actions in relation to its mission entrusted to it by the State, local authorities and Unedic.
Four support methods
In order to facilitate the return to work, Pôle Emploi adapts its service offering to the needs of applicants in terms of frequency of contacts and the nature of follow-up. Our services are therefore broken down into four intervention methods:
• Reinforced support: for people furthest from employment, who absolutely need regular physical interviews with their advisor.
• Guided support: for job seekers who need regular support in their search, through physical, telephone or e-mail exchanges.
- Follow-up and support in finding employment: this method is aimed at applicants who are more independent and close to the labor market. In this situation, the contacts are essentially dematerialized. Global support: in partnership with the Departmental Councils, we set up pairs of Pôle Emploi advisers and social correspondents within the departments. The latter mobilize, within the services of the Department or partner structures, social action professionals who provide comprehensive support coordinated with the Pôle Emploi advisor.
· Proximity and availability: Pôle Emploi provides easy access to its services via three relationship channels:
· Our network has more than 900 agencies located throughout the territory, allowing you to physically meet our advisers: registration, calculation of rights, support interviews, job search assistance workshops …
· Our telephone platform 39 49 to obtain assistance during online registration, schedule an interview with an advisor, inform us of a change in situation, file a complaint, etc.
· Our pole-emploi.fr site: N ° 1 employment site in France, for the submission of C.V., pre-registration, management of compensation files, access to legal and regulatory information … A driving role in guidance and training
· Pôle Emploi offers both general and specialized guidance services, with services tailored to the profiles and training needs of all audiences, throughout life. Alongside the Regional Councils, we are thus among the main funders of training for job seekers. An essential role in terms of prescription and a major lever for access to employment.
· Listening to businesses: Pôle Emploi has 4,300 “business relationship” advisers specializing in supporting employers. They are responsible for guiding them through the range of solutions offered by Pôle Emploi, and advising them by sharing diagnoses based on in-depth knowledge of local employment areas.
· At the national level, Pôle emploi is also a partner of professional federations, and exchanges constantly with employers and large companies that are members of the Club RH Pôle emploi. At the service of employers
· Thanks to their dedicated space on pole-emploi.fr, employers can directly manage their recruitment needs: submit their offers, present their activity and contact job seekers who meet the profiles they are looking for.
· In addition, Pôle Emploi offers tailor-made support services and support to employers having difficulty recruiting or defining their needs. As part of these services that are particularly suitable, for example, for small businesses or those placed in niche professions, Pôle Emploi advisers can carry out job analyzes, provide support for job interviews, preselect candidates. , or even carry out actions to adapt job seekers to the jobs offered. Anticipate the needs of the labor market
- Across the country, Pôle Emploi advisers canvass companies in order to identify opportunities for the job seekers they support. Candidate profiles are also proactively sent to recruiters, in anticipation of their recruitment needs.
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