If you are a citizen of an EU Member State and you suddenly fall ill, get injured or get into an accident during your stay in Croatia, you are entitled to health protection based on the European Health Insurance Card.
The above-mentioned refers to:
- mandatory medical insurance;
- supplementary medical insurance.
Every person who has a residence in the Republic of Croatia and foreign persons with a registered permanent stay are registered for the mandatory medical insurance of the Croatian Institute for Health Insurance (HZZO), if not otherwise stipulated in an international agreement.
- Nationals from other countries in the EU are obligated to register for insurance, provided that they are not insured in the other country, along with non-EU nationals, if they are granted temporary residence in Croatia.
- They are insured based on their employment contract with an employer that has its headquarters in Croatia or based on them performing an economic or professional activity in Croatia, if EU regulations, i.e. international agreements do not state differently.
You can register for supplementary medical insurance only if you are registered as an insured person with mandatory health insurance with the HZZO.
Mandatory medical insurance with the HZZO is granted based on various conditions (e.g. employment contract, performing economic activity, retirement, family member of an insurance holder). You are granted the right to health protection within mandatory health insurance if you are a registered insured person with the HZZO.
Your status of person insured with the Croatian Institute for Health Insurance is confirmed with a health insurance card, i.e. a certified copy of the application for health insurance. If you are a mandatory health insurance insuree and you are older than 18, you can register for supplementary medical insurance.
The rights included in the mandatory health insurance are granted when you register with the regional HZZO office for your place of permanent or temporary residence.
You should usually register within 30 days.
The insurance includes:
- the right to primary health protection;
- the right to specialist-conciliar health protection;
- the right to hospital health protection;
- the right to use medicinal products defined in the basic and supplementary list of medical product of the HZZO;
- right to help regarding dental prosthetics and to dental prostheses;
- right to orthopedic and other aids and right to health protection abroad
Mandatory health insurance application form:
Parent caregiver status or caregiver status
- Parent caregiver status can be acquired by parents of a child with developmental disabilities or a disabled adult.
- If the family has two or more children with developmental disabilities or disabled persons, the status of parent caregiver can be acquired by both parents.
- Exceptionally, when the parents of a child with developmental disabilities die or neither parent lives with the child or cares for the child, the status of caregiver can be transferred to one family member who lives with the child. This right can be claimed even if the parent cannot care for the child due to their psychological or physical state.
- A family member can have this status even if in a single-parent family there are two or more children with developmental disabilities or there is a disabled adult.
- The right to the parent caregiver status, instead of a parent, can also be acquired by a married or cohabitating partner of the parent of the child with developmental disabilities or disabled adult if they live in a family unit.
- Parent caregiver or caregiver status can be claimed if a child or disabled adult is entirely dependent on the assistance and care of another person, i.e. if they are completely immobile and use orthopedic aids.
- Status can also be acquired if the child or disabled person has several types of severe impairments (physical, mental, intellectual or sensory), because of which they completely depend on the assistance and care of another person to meet their basic living needs.
- Parent caregiver or caregiver status cannot be acquired if a child with developmental disabilities or disabled adult received residential care, organized living, or full-day or half-day semi-residential care.
- Parent caregiver or caregiver status cannot be acquired when a child with disabilities or disabled adult stays 4 or more hours a day in a pre-school, educational or healthcare institution, social care home or at some other accommodation service provider.
- A parent caregiver or a caregiver shall be entitled to an allowance, as well as to pension insurance, health insurance and unemployment rights at the expense of the State Budget.
- A parent caregiver or caregiver may also be entitled to child benefit.
- A parent caregiver or caregiver is entitled to mandatory pension insurance. Parent caregiver or caregiver status is obtained via the Social Welfare Centre in the place of residence of the applicant.
Zagreb Social Welfare Centre
Eugena Kumičića 5 ; Zagreb 10000
Tel: +385 1 4550-220
+385 1 4550-644
+385 1 4550-813
+385 1 4550-849
Working hours 8 till 16 hours (Monday-Friday)
Zagreb Social Welfare (CZSS) Centre – An institution with public authorities, the CZZS Zagreb provides its users with services and professional assistance in resolving specific individual needs, protects the rights and interests of socially sensitive groups and contributes to improving the quality of life in the local community. Provides help in ensuring and achieving funds and conditions to cover basic needs of those who are socially at risk, disabled and others who with the help of family members or on their own or in another way cannot meet their needs due to unfavorable personal, family, economic, social and other circumstances. In order to prevent, alleviate and eliminate the causes and conditions of social vulnerability, the families, particularly children and others who are unable to care for themselves, are provided with support. Active participation in the local community encourages all institutions and individuals to participate in exercising human rights and achieving social justice for all members of the community.
Croatian Health Insurance Institute, Zagreb Regional Office
Margaretska 3; Zagreb 10000
Tel: +385 800 7979 (mandatory health insurance),
+385 800 7989 (supplementary health insurance)
Working hours 8 till 16 hours (Monday-Friday)
The Croatian Institute for Health Insurance (HZZO) is a public institution and legal entity – its rights, obligations and responsibility are established under the Act on Mandatory Health Insurance and the Statute of the Croatian Institute for Health Insurance
The Ministry of Health monitors the legality of the Institute’s work
The Institute is managed by an Administrative Board, which is comprised of 9 members, appointed by the Government of the Republic of Croatia. The Administrative Board makes adopts decisions and general acts of the Institute. The director governs the work of the Institute. The Institute operates through 7 departments managed by assistant directors. The Institute’s structure consists of a Direction and 4 regional offices (Zagreb, Osijek, Split, Rijeka) that govern the work of 16 regional offices at 134 locations